We are currently testing some adjustments, fixes and tweaks for the system. We hope to release a hotfix for many present issues tomorrow.Update [2014.05.12]
Reto.Robotron3000 wrote:Adding more servers will not fix the problem. The issue is the communication between the SERVICES (not servers) on the backend and we are working as fast as we can on finding the bottlenecks and fixing them.
We are aware that this is super annoying and we are really sorry for the inconvenience.
More info as soon as we have a clearer picture of what is wrong and how fast we can fix it and how many players are hit by these issues, so please have a bit of patience.
Once the smoke clears and the servers can handle the load we'll do a 'Veteran Weekend' where all active players will get extended their veteran memberships.
If you have specific questions please contact support and they'll do all they can to help you out.
Reto.Lord wrote:Hi guys,
unfortunately we cannot make a quick fix like the one suggested as the core of the problem lies in the process of logging in and retrieving data.
Instead we will deploy a fix with a hard limit of concurrent users and reject login attempts when this limit has been reached.
We will compensate those of you wasting membership time and boosters.
We are very sorry that we have this problem and are working on a permanent solution.
Update: [2014.05.11 23.30 CET]
Due to the large amount of players trying to connect to the game our login server is experiencing issues. While some of you may be able to connect, others will not be able to. We're working on a solution for this problem.
Unfortunately at this time we are unable to provide an ETA for the fix. We'll keep you informed once we have more information.
Despite the hard efforts of IT we were unable to fix the issue with the log in servers. The servers will remain open as some of you are able to log in. IT will continue to investigate the problem and we hope to provide more information in the course of tomorrow. They eased the problem as much as possible in the meantime.
We are deeply sorry for the inconvenience and are making preparations to make it up to you once the servers are stable again.
Thank you for your understanding,
~Your Community Team